Privacy Policy

About this Privacy Policy

Spinsup Casino respects the privacy of its players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the Spinsup Casino website, account features, customer support channels and related online services. It should be read together with the applicable website terms and any notices shown when information is collected.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the site, which services you access and the choices you make. You may be asked to provide information directly, or some information may be collected automatically when you browse or use the website.

By using the website, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You can withdraw consent for activities based on consent, although this will not affect processing that is required for account operation, security, fraud prevention or legal compliance.

Information we handle and why

A casino website typically needs to handle several categories of information. The amount and type of information collected can vary depending on whether you browse as a visitor, register an account, make transactions, request support or complete verification checks.

Account and contact details

This may include your name, date of birth, residential or contact details, account login information, communication preferences and information you provide when contacting support. These details help create and manage your account, provide services, respond to questions, keep records accurate and communicate important account or service information.

Verification and identity information

To help confirm identity, age or eligibility, you may be asked to provide verification documents or related information. This can include copies or details from identity documents, proof of address and information used to assess whether an account is being used appropriately. Verification information is used for identity checks, account security, anti-fraud controls and compliance with applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, gaming activity, transaction history and payment method details. Payment information is used to process transactions, investigate unusual activity, resolve payment questions, maintain financial records and support security checks. Where payment services are provided by another provider, that provider may handle information under its own privacy terms.

Device, usage and cookie data

When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, referring pages and general interaction information. This helps the site operate, remember settings, identify errors, improve performance, understand use of the service and detect suspicious activity.

Support and communication records

If you contact support, we may keep the messages, account information and documents needed to understand and resolve your request. These records help us provide consistent support, investigate complaints, protect accounts and meet record-keeping requirements.

How information is used and shared

Personal information is used only for appropriate business, service, security and compliance purposes. Common purposes include opening and administering accounts, providing casino services, processing payments, carrying out identity and verification checks, preventing fraud and misuse, maintaining website security, providing customer support and improving the user experience.

• To confirm account details and help keep accounts secure.
• To carry out age, identity, verification and anti-fraud checks.
• To process deposits, withdrawals and other account transactions.
• To communicate service notices, account updates and support responses.
• To monitor technical performance, troubleshoot problems and improve the website.
• To meet record-keeping, responsible service, security and other legal obligations.
• To understand preferences and, where permitted, send marketing that you have agreed to receive.

Information may be shared when this is necessary to provide the service or meet an appropriate obligation. This can include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security and fraud prevention services, professional advisers and other service providers that assist with website operations. These parties are expected to handle information for authorised purposes and with appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a lawful request or comply with a legal obligation. Information is not intended to be shared for unrelated purposes without an appropriate reason or permission.

Marketing communications may be sent where permitted and where you have made an appropriate choice to receive them. You can withdraw your marketing consent or unsubscribe from promotional messages at any time. Service and security messages may still be sent when they are necessary to operate or protect your account.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support login functions, understand website usage, improve performance and help identify security issues. Some cookies are necessary for core website functions, while others may support analytics or communication preferences.

You can manage or restrict cookies through the settings in your web browser. Blocking or deleting cookies may affect how some parts of the website work, including sign-in, preferences or other account features. Browser settings vary, so you should check the help information for the browser and device you use.

Security measures

Reasonable technical, administrative and operational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account protections, monitoring, secure transmission and procedures for handling security incidents. No online service can guarantee complete security, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, protecting the website and meeting legal, security and record-keeping obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, you may have the right to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your information and withdraw consent to marketing. You may also ask questions about how information is used or raise a concern about the handling of your personal information.

To exercise your data rights, contact support@spinsupcasino.click. Please state the request clearly, for example whether you want access, correction, deletion or withdrawal of marketing consent. We may need to confirm your identity and ask for enough information to locate the relevant account or records. This is a security step designed to prevent information being disclosed to the wrong person.

Requests are considered within a reasonable timeframe. Some requests may be limited where information must be retained for legal, security, fraud prevention or dispute-resolution reasons. If deletion is not possible for those reasons, the information will be retained only as required or permitted, and its use may be restricted where appropriate. Closing an account does not automatically erase records that must be kept.

You can usually update selected account details through the account area or by contacting support. If you receive marketing messages, you can use the available unsubscribe option or contact support@spinsupcasino.click to withdraw your marketing consent. Your request will not normally affect the lawfulness of processing that took place before consent was withdrawn.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on the website. If a change is significant, an additional notice or account communication may be provided where appropriate. Continuing to use the website after an updated policy is published means the updated policy will apply to future use.