Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game outcome is determined by chance or by the rules of the relevant game. Previous results do not predict future results, and a losing run does not make a win more likely. Avoid thinking of gambling as an investment, income source or reliable way to improve your financial position.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money that you can afford to lose after essential costs such as housing, food, utilities, debts and other regular commitments have been paid.

A clear plan can make it easier to remain in control. Set a budget before starting, keep track of your deposits and bets, and stop when your planned session or spending limit has been reached. Do not increase your budget because you are excited, frustrated or trying to recover an earlier loss.

Important principles to remember

• Gambling is entertainment, not a source of income.
• There is no strategy that can guarantee a win.
• You cannot change or predict a random outcome by placing more bets.
• Chasing losses usually increases the risk of further losses.
• Never borrow money, use essential funds or sell belongings to gamble.
• Take regular breaks and avoid playing for longer than planned.
• Do not gamble when affected by alcohol, medication or other substances.
• Keep your gambling account personal and do not allow another person to use it.

Tools to help you stay in control

Responsible gambling tools are designed to help you manage your activity before it becomes difficult to control. Depending on the options available on the platform, you may be able to set deposit, spending, wagering or session limits. You may also be able to review your account activity, take a temporary break or request a longer period of account restriction.

A limit is most effective when it is chosen before you begin playing and set at an amount that reflects your personal budget. Consider setting a daily, weekly or monthly limit, as well as a time limit for each session. If the available settings allow you to do so, use more than one type of limit to monitor both money and time.

Practical steps

1. Work out your available entertainment budget after essential expenses and financial commitments.
2. Choose a limit that you can maintain without affecting your household budget or other responsibilities.
3. Set the limit through the account responsible gaming or account settings area before placing bets.
4. Review your activity regularly, including deposits, wagers, session length and withdrawals.
5. Take a break if you notice that you are spending more time or money than intended.
6. Ask customer support about the responsible gaming options available to your account if you need help using them.

Limits are not a replacement for personal judgement. You remain responsible for deciding whether gambling is suitable for you. If a limit no longer feels sufficient, do not simply raise it to continue playing. Stop and consider using a break, self-exclusion or independent support instead. Some changes may involve a delay or may not take effect immediately, so check the instructions shown when you make a request.

Recognising signs of gambling harm

Gambling can become harmful when it starts to affect your finances, relationships, work, study, health or general wellbeing. Harm can develop gradually, and you do not need to wait for a serious financial loss before taking action. Speaking with someone early can help you understand your options and regain control.

You may need to take a break if you:

• Spend more time or money gambling than you originally planned.
• Keep gambling after deciding to stop or after reaching your budget.
• Try to win back losses by placing larger or more frequent bets.
• Feel restless, anxious, irritable or upset when you cannot gamble.
• Hide or minimise your gambling from family, friends or other people you trust.
• Borrow money, miss payments or use money intended for essentials.
• Think about gambling throughout the day or find it difficult to focus on other activities.
• Neglect work, study, relationships, sleep or personal responsibilities.
• Gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
• Feel shame, guilt or regret after gambling but continue to play.

If any of these signs apply to you, stop gambling and consider restricting access to your account. Remove saved payment methods where appropriate, avoid carrying extra funds for gambling and tell a trusted person what is happening. A temporary break can be useful, but ongoing concerns may require longer-term support.

If you are trying to recover losses, remember that losses cannot be reliably recovered through further gambling. The safest response is to stop, protect your remaining money and seek independent financial or wellbeing support. Do not use gambling to manage debt or other financial pressure.

Breaks, self-exclusion and support

If you do not want to gamble, or you are finding it difficult to control your play, you can ask for your account to be restricted or closed. A temporary break may be suitable when you want time away from gambling. Self-exclusion is a stronger measure intended for people who want to prevent themselves from accessing gambling for a longer period. Ask Spinsup Casino about the responsible gaming and self-exclusion processes available to you.

Once you request a restriction or self-exclusion, do not attempt to avoid it by opening another account or using another person's account. Do not share account credentials, payment methods or personal information. Restrictions may apply only within the relevant service, so consider using device controls, banking controls and other independent safeguards as well.

Support from other organisations

Independent gambling support services in Australia can provide confidential information, counselling, financial guidance and support for affected family members. You can find current services through Australian government or state and territory health resources. You may also wish to speak with your general practitioner, a qualified counsellor, a financial counsellor or a trusted person in your support network.

If gambling has contributed to serious distress, thoughts of self-harm or an immediate safety concern, stop gambling and seek urgent help through the appropriate emergency or crisis service in your area. If you are worried about another person, encourage them to seek professional assistance and offer practical support without taking control of their finances or account without permission.

Age and account safety

Gambling is only for people who meet the applicable legal age requirements. Never allow a child or underage person to access your account or device for gambling. Use strong, private passwords and keep account access away from children and other unauthorised users. If you believe an underage person has used an account, stop the activity and contact the relevant account support channel as soon as possible.

Responsible gambling is a shared responsibility. Spinsup Casino provides information and account tools to support safer play, but no tool can remove all gambling risk. Make informed decisions, monitor your behaviour and ask for help early if gambling stops being enjoyable or begins to affect your life.