Spinsup Casino Terms & Conditions

1. General terms and acceptance

These Terms and Conditions apply to your use of the Spinsup Casino website, gaming services, account facilities and related content. They form a binding agreement between you and the operator of the website. If you do not agree with these Terms, you must not use the website or any of its services.

By accessing the website, registering an account, making a deposit, entering a promotion or playing a game, you acknowledge that you have read and accepted these Terms. Additional terms may apply to particular games, payment methods, competitions, promotions or other features. Those additional terms will be made available where relevant and should be read before you use the applicable service.

These Terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or operational practices. The latest version will apply from the date it is published, unless a different commencement date is stated. You should review this page regularly. If you continue to use the website after an update, that use will generally be treated as acceptance of the revised Terms.

The website is intended for users who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in certain countries, regions or jurisdictions. We may block access where we believe that use of the services would be unlawful or inappropriate.

Definitions

• “Account” means the personal player account created to use the website and its services.
• “Website” means the Spinsup Casino website, including its pages, software, games and related services.
• “We”, “us” or “our” means the operator responsible for providing the website and services.
• “You” or “your” means the person accessing the website or holding an account.
• “Funds” means money deposited into an account or credited to an account in accordance with these Terms.

2. Eligibility, registration and account security

You must meet all legal age and eligibility requirements that apply in your location before opening or using an account. You must not create an account if online gambling is prohibited where you live. We may ask you to confirm your age, identity, location or other details before allowing access to some or all services.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or use another person’s payment method without proper authorisation.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your password, account or payment information has been compromised, you should stop using the account and notify us through the available support channel. We may ask you to complete security checks before restoring access.

We may carry out identity, age, fraud, financial crime and responsible gambling checks. You agree to provide information or documents that are reasonably required for these checks. Information may include proof of identity, proof of address, payment ownership or other verification material. Any documents provided should be genuine, current and readable.

We may suspend, restrict or close an account where information is inaccurate, verification cannot be completed, the account appears to be operated by someone else, the account is linked to prohibited activity or continued access may create a legal, security or player protection concern. Where appropriate, we may explain the reason for a restriction, subject to legal and security requirements.

• You must not open more than one account unless we have expressly authorised this.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not use automated software, bots, scripts or tools designed to interfere with the website or games.
• You must not attempt to manipulate game outcomes, promotions, payment systems or other users.
• You must not sell, transfer, assign or otherwise provide access to your account to another person.

3. Deposits, gameplay and withdrawals

You may deposit funds using payment methods that are available through the website and accepted for your account. You confirm that you are authorised to use the selected payment method and that the funds come from a lawful source. Payment transactions may be subject to checks by payment providers, financial institutions or other service partners.

You should only deposit money that you can afford to lose. Gambling is an entertainment activity and does not provide a guaranteed income. You are responsible for setting a personal budget and for monitoring your spending. Depositing funds does not guarantee a win, return or profit.

Games are played according to the rules displayed on the website. You are responsible for checking the rules, paytable, stake information and any applicable conditions before starting a game. Game results are determined by the relevant game systems. If a technical fault, interruption or obvious error affects a game or transaction, we may take reasonable steps to correct the error and restore the position that would have applied without the error.

A withdrawal request may be subject to account verification, payment checks, anti-fraud procedures and any conditions displayed for the relevant service. Withdrawals may generally be returned using an approved method associated with the account. We may request further information before processing a withdrawal where required for security, legal or regulatory reasons.

You are responsible for reviewing transaction details before confirming a deposit, withdrawal or game entry. If you believe that a transaction is incorrect or unauthorised, you should raise the issue promptly through the available support channel. We may investigate disputed transactions and may temporarily restrict account activity while an investigation is in progress.

Payment services may be provided by third parties and may be subject to their own terms, processing rules or charges. We do not control the systems of external payment providers and cannot guarantee that every payment method will always be available. We will not ask you to provide payment details through an unofficial or unrelated channel.

4. Promotions, bonuses and responsible gambling

Promotions, bonuses, free spins, competitions and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, registration steps, contribution rules, game restrictions, expiry conditions, withdrawal conditions and limits. You should read the applicable promotion terms before opting in or using an offer.

Unless the applicable promotional terms state otherwise, offers are intended for one person, one account and one household. We may refuse, cancel or withdraw an offer where there is a breach of the promotional terms, duplicate participation, suspected abuse, technical error or other conduct that undermines the fair operation of the promotion.

We support a safer approach to gambling. Gambling should remain an enjoyable leisure activity and should not be used to solve financial problems, recover losses or manage stress. You should take regular breaks, set spending limits where available and stop playing if gambling is no longer enjoyable or manageable.

• Do not gamble with money needed for rent, bills, food or other essential expenses.
• Do not chase losses by increasing stakes or extending a playing session.
• Do not gamble when affected by alcohol, drugs, strong emotions or significant stress.
• Keep your gambling separate from household finances and other important commitments.
• Use available account protection tools, including deposit controls, activity limits or self-exclusion options where offered.

If you think gambling may be becoming difficult to control, stop playing and seek appropriate support. You may also request account restrictions or self-exclusion through the available player protection process. We may apply additional restrictions where we identify concerns about your wellbeing, account activity or ability to gamble safely.

5. Website use, privacy and legal matters

The website, including its software, design, text, graphics, logos and other content, is protected by applicable intellectual property laws. You may use the website only for personal, lawful purposes in accordance with these Terms. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website without permission.

You must not interfere with the operation or security of the website. This includes introducing malicious code, attempting to gain unauthorised access, testing vulnerabilities without permission, overloading systems or using the website in a way that could harm us, our service providers or other players. We may block access and take further action where prohibited conduct is suspected.

The website may contain links to third-party websites, payment services, software providers or other resources. These links may be provided for convenience only. Third-party services are governed by their own terms and privacy policies, and we are not responsible for content, availability, security or practices outside our control.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. We may collect and use information needed to provide the services, manage accounts, process payments, verify identity, prevent fraud, support responsible gambling, meet legal obligations and improve the website. You should read the Privacy Policy for further information about data handling.

We aim to keep the website available and accurate, but access may be interrupted for maintenance, updates, technical issues, security reasons or circumstances outside our reasonable control. We do not guarantee that the website, games or services will always be available, error-free or compatible with every device.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, we are not responsible for loss caused by events outside our reasonable control, misuse of an account, inaccurate information supplied by you, failure to protect your login details or use of unauthorised software or payment methods.

Suspension, closure and complaints

You may stop using the website at any time and may request closure of your account through the available account or support process. We may suspend or close an account where required by law, where these Terms have been breached, where verification cannot be completed, where fraud or harmful conduct is suspected, or where closure is necessary for security or player protection.

If your account is closed, any remaining balance will be reviewed in accordance with applicable law, these Terms and any relevant verification requirements. Funds connected with fraud, unlawful activity, a payment dispute or a breach of these Terms may be withheld or handled as permitted by law. You remain responsible for obligations that arose before closure.

If you have a question, dispute or complaint, please use the support or complaints process made available on the website and provide sufficient information for the matter to be reviewed. We may request account details, transaction information or supporting documents. Complaints will be assessed fairly and in line with applicable procedures.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms are governed by the laws that apply to the relevant services and your location, subject to any mandatory rights available to you.